Active Incident

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The Mumbai SIP Trunk call connectivity 912263****** Degraded Performance

Incident Status

Degraded Performance

Components

India - Respective location PRI/SIP Trunk

Locations

CXHUB - India


April 21, 2026 2:07PM IST
April 21, 2026 8:37AM UTC
IDENTIFIED

Telco Name: TATA , Location: Mumbai The SIP Trunk is UP, but both inbound and outbound calls are failing, impacting the DID series: 912263***** To ensure uninterrupted service, please route outbound calls through the available alternate/backup/fallback Telco DID until the issue is resolved. Tentative ETR: 2 Hours We will provide further updates as needed. If you are not using this DID series, please disregard this message. Thank you for your cooperation.

India - Agent Portal




Operational

India - Admin Portal




Operational

India - Dashboard Portal




Operational

India - Report Portal




Operational

India - Respective location PRI/SIP Trunk




Degraded Performance

India - Bangalore WebRTC




Operational

India - Mumbai WebRTC




Operational

India - Delhi WebRTC




Operational

India - Ahmedabad WebRTC




Operational

India - CALite




Operational

International - Agent Portal




Operational

International - Admin Portal




Operational

International - Dashboard Portal




Operational

International - Report Portal




Operational

International - Respective location PRI/SIP Trunk




Operational

International - Respective location WebRTC




Operational

Sprint Release




Operational

Locations

For customer support, please chat with us on WhatsApp at https://wa.me/1800123150150. For product documentation, visit https://docs.ozonetel.com/.

History (Last 7 days)

Mumbai location Tata sip trunk is down 912265******Service Disruption

Incident Status

Service Disruption


Components

India - Respective location PRI/SIP Trunk


Locations

CXHUB - India



April 21, 2026 1:40PM IST
April 21, 2026 8:10AM UTC
RESOLVED

Telco Name: TATA, Location: Mumbai The SIP Trunk is restored DID series: 912265******

April 21, 2026 9:21AM IST
April 21, 2026 3:51AM UTC
INVESTIGATING

Telco Name: TATA, Location: Mumbai The SIP Trunk is down, impacting the DID series: 912265****** To ensure uninterrupted service, please route outbound calls through the available alternate/backup/fallback Telco DID until the issue is resolved. Tentative ETR: 4 hours. We will provide further updates as needed. If you are not using this DID series, please disregard this message. Thank you for your cooperation.
Notification II Mumbai TATA SIP trunk down || 91226537***Degraded Performance

Incident Status

Degraded Performance


Components

India - Respective location PRI/SIP Trunk


Locations

CXHUB - India



April 15, 2026 11:54AM IST
April 15, 2026 6:24AM UTC
RESOLVED

Telco Name: TATA , Location: Mumbai The Mumbai SIP Trunk 91226537**** Restored.

April 14, 2026 9:31AM IST
April 14, 2026 4:01AM UTC
IDENTIFIED

Telco Name: TATA , Location: Mumbai The SIP Trunk is still Flapping, impacting the DID series: 91226537***** To ensure uninterrupted service, please route outbound calls through the available alternate/backup/fallback Telco DID until the issue is resolved. We will provide further updates as needed. If you are not using this DID series, please disregard this message. Thank you for your cooperation.

April 13, 2026 3:34PM IST
April 13, 2026 10:04AM UTC
IDENTIFIED

Telco Name: TATA , Location: Mumbai The SIP Trunk is currently down, impacting the DID series: 91226537***** To ensure uninterrupted service, please route outbound calls through the available alternate/backup/fallback Telco DID until the issue is resolved. We will provide further updates as needed. If you are not using this DID series, please disregard this message. Thank you for your cooperation.
Legacy API Deprecation Notice — Migration Required by May 2026Operational

Incident Status

Operational


Components

India - Admin Portal


Locations

CXHUB - India



April 15, 2026 8:55AM IST
April 15, 2026 3:25AM UTC
RESOLVED

Dear Customer, We have noticed that you are still using our legacy APIs. We recommend that you begin migrating to our new APIs (integration with your CRM/any other SW) at your earliest convenience. Please note that the legacy APIs are scheduled for deprecation by the end of May 2026. To ensure uninterrupted service, we strongly encourage you to complete the migration before this date. Details of the new APIs are available on our API documentation portal: https://docs.ozonetel.com → API Reference If you have already completed this migration, please feel free to disregard this email. Regards, Ozonetel Support Centre Call / WhatsApp: 1800 123 150150

April 2, 2026 4:06PM IST
April 2, 2026 10:36AM UTC
RESOLVED

Dear Customer, We have noticed that you are still using our legacy APIs. We recommend that you begin migrating to our new APIs at your earliest convenience. Please note that the legacy APIs are scheduled for deprecation by the end of May 2026. To ensure uninterrupted service, we strongly encourage you to complete the migration before this date. Details of the new APIs are available on our API documentation portal: https://docs.ozonetel.com → API Reference If you have already completed this migration, please feel free to disregard this email. Regards, Ozonetel Support Centre Call / WhatsApp: 1800 123 150150