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For customer support, please chat with us on WhatsApp at https://wa.me/1800123150150. For product documentation, visit https://docs.ozonetel.com/.

History (Last 7 days)

Ozonetel - Important Update: CDR/Call Log Field Sequence AdvisoryOperational

Incident Status

Operational


Components

Sprint Release


Locations

CXHUB - India



March 20, 2026 5:08PM IST
March 20, 2026 11:38AM UTC
RESOLVED

Dear Customer, We are sharing this message once again in case you may have missed our earlier notifications. This update is regarding the Call Detail Records (CDR) / call logs that are shared with you via CRM integration or API. Currently, these logs contain 37 different fields. We would like to inform you that some customers use the order of fields for internal processing. Kindly note that the field order may change in the future, and additional fields may also be introduced as required. However, all existing field names will remain the same. To avoid any disruption, we recommend ensuring that your systems do not rely on the sequence of fields. If you have any questions or need help, please feel free to contact us at dev@ozonetel.com. We’ll be happy to assist. Warm regards, Ozonetel Support Centre Call / WhatsApp: 1800 123 150150

March 10, 2026 4:17PM IST
March 10, 2026 10:47AM UTC
RESOLVED

Dear Customer, This is regarding the CDR (Call Detail Records) or call logs that are being pushed to your CRM, or that you may be retrieving through our API. Currently, we provide 37 types of fields in the CDR/call logs. We have observed that some customers rely on the exact sequence of fields as provided in our CDR or call logs for their internal processing and analysis. We kindly request that you avoid depending on the field sequence. In the future, we may modify the order of fields or introduce additional fields as required. However, please note that the existing field names will remain unchanged. This notification is intended to ensure that any necessary adjustments are made on your end if your system currently depends on the field order of our CDR or call logs. If you have any questions, please feel free to email us at dev@ozonetel.com. Regards, Ozonetel Support Centre Call/WhatsApp: 1800 123 150150

January 28, 2026 5:39PM IST
January 28, 2026 12:09PM UTC
RESOLVED

Dear Customer, This is regarding the CDR (Call Detail Records) or call logs that are being pushed to your CRM, or that you may be retrieving through our API. Currently, we provide 37 types of fields in the CDR/call logs. We have observed that some customers rely on the exact sequence of fields as provided in our CDR or call logs for their internal processing and analysis. We kindly request that you avoid depending on the field sequence. In the future, we may modify the order of fields or introduce additional fields as required. However, please note that the existing field names will remain unchanged. This notification is intended to ensure that any necessary adjustments are made on your end if your system currently depends on the field order of our CDR or call logs. If you have any questions, please feel free to email us at dev@ozonetel.com. Regards, Ozonetel Support Centre Call/WhatsApp: 1800 123 150150