All Systems Operational

Updated a few seconds ago

0

Active Incidents

0

Active Maintenances

1

Upcoming Maintenances

Scheduled Maintenance

Scheduled Database Activity – No DowntimePlanned Maintenance

Schedule

December 24, 2025 1:00AM - 1:30AM IST
December 23, 2025 7:30PM - 8:00PM UTC

Components

India - Agent Portal

Locations

CXHUB - India

Description

Dear Customer, As part of our ongoing efforts to improve service uptime and enhance scalability and performance, we have scheduled a database-level activity tonight. Please note that there will be no downtime during this process. Activity Details: 1. Addition of 1 server (Phase 2: Dedicated Replica Database for the Agent Login Authentication Service) to the replica database, which currently has 1 server in the same cluster, and will be kept under observation. 2. We have also planned to add 2 more servers on 29th Dec 2025 within the same cluster to further improve load handling and reliability. If you have any questions or need assistance, please feel free to reach out to us. Warm regards, Ozonetel Support Centre 📞 Call or WhatsApp: 1800 123 150150

India - Agent Portal




Operational


India - Admin Portal




Operational


India - Dashboard Portal




Operational


India - Report Portal




Operational


India - Respective location PRI/SIP Trunk




Operational


India - Bangalore WebRTC




Operational


India - Mumbai WebRTC




Operational


India - Delhi WebRTC




Operational


India - Ahmedabad WebRTC




Operational


India - CALite




Operational


International - Agent Portal




Operational


International - Admin Portal




Operational


International - Dashboard Portal




Operational


International - Report Portal




Operational


International - Respective location PRI/SIP Trunk




Operational


International - Respective location WebRTC




Operational


Sprint Release




Operational


Locations

For customer support, please chat with us on WhatsApp at https://wa.me/1800123150150. For product documentation, visit https://docs.ozonetel.com/.

History (Last 7 days)

Notification II Bangalore Vodafone SIP trunk down || +91 807196XXXX || +91 8037XXXXXOperational

Incident Status

Operational


Components

India - Respective location PRI/SIP Trunk


Locations

CXHUB - India



January 13, 2026 6:52PM IST
January 13, 2026 1:22PM UTC
RESOLVED

The Bangalore Vodafone SIP trunk is now restored and operational.

January 13, 2026 6:12PM IST
January 13, 2026 12:42PM UTC
IDENTIFIED

Telco Name: Vodafone, Location: Bangalore The SIP Trunk is currently down, impacting the DID series: +91 807196XXXX || +91 8037XXXXX To ensure uninterrupted service, please route outbound calls through the available alternate/backup/fallback Telco DID until the issue is resolved. We will provide further updates as needed. If you are not using this DID series, please disregard this message. Thank you for your cooperation.

January 13, 2026 5:54PM IST
January 13, 2026 12:24PM UTC
INVESTIGATING

Telco Name: Vodafone, Location: Bangalore The SIP Trunk is currently down, impacting the DID series: +91 807196XXXX || +91 8037XXXXX To ensure uninterrupted service, please route outbound calls through the available alternate/backup/fallback Telco DID until the issue is resolved. We will provide further updates as needed. If you are not using this DID series, please disregard this message. Thank you for your cooperation.
Upcoming Sprint Release – 10th January 2026Planned Maintenance

Description

Hello Customer, We’re thrilled to share that our latest product sprint release will go live on 11th January 2026! This update brings bug fixes and feature enhancements designed to make your experience even better. Impact: No downtime – everything will keep running smoothly while we roll out the improvements. If you have any questions or need help, our support team is just a message away: 📞 Toll-free / WhatsApp Chat: 1800 123 150150. Thank you for being an important part of our journey. We truly appreciate your trust and partnership! Warm Regards, Ozonetel Support Centre.


Components

India - Report Portal


Locations

CXHUB - India


Schedule

January 10, 2026 11:30PM - January 11, 2026 12:30AM IST
January 10, 2026 6:00PM - January 10, 2026 7:00PM UTC


January 11, 2026 12:30AM IST
January 10, 2026 7:00PM UTC
UPDATE

Ozonetel Sprint Release – 10th January 2026 activity has been completed

January 10, 2026 11:30PM IST
January 10, 2026 6:00PM UTC
UPDATE

Ozonetel Sprint Release – 10th January 2026 activity has started
Dieler slow responseDegraded Performance

Incident Status

Degraded Performance


Components

India - Admin Portal


Locations

CXHUB - India



January 10, 2026 11:36AM IST
January 10, 2026 6:06AM UTC
RESOLVED

Auto-dialer degradation issue is resolved

January 10, 2026 11:28AM IST
January 10, 2026 5:58AM UTC
INVESTIGATING

Dear Customer, We are facing auto-dialer degradation issue. ETR: 30 minutes. Thank you for your cooperation