Active Incident

Updated a few seconds ago

1

Active Incidents

0

Active Maintenances

0

Upcoming Maintenances

NDNC NotificationOperational

Incident Status

Operational

Components

India - Admin Portal

Locations

CXHUB - India


April 22, 2026 10:31AM IST
April 22, 2026 5:01AM UTC
INVESTIGATING

Dear Customer, Following recent audits on TRAI compliance and some changes in how NDNC complaints are handled, here are the updates. NDNC Complaint Handling: Please find below the key points from today's discussion: 1. Multiple UCC complaints on the same DID: The DID will be deactivated within 24 hours of the complaint email being shared. (Previously this was 48 hours- this is the main change) 2. Unique complaints: If the customer does not provide evidence within the defined timeline (4 days), DID deactivation details must be shared with CCPL on Day 5. This will enable us to either submit the evidence or take the necessary action with the operator for their reference. 3. Updated snapshots: In cases where the complainant is your existing customer and has availed a loan/service, please share a snapshot clearly showing the loan tenure (start and end period) as proof, within the stipulated timeline. 4. Additional requirements: Please ensure that the snapshot shared includes all mandatory details required for UCC-compliant validation: - Complainant number (mandatory) - Product details / Consent page (mandatory) - Call description, if the complainant is not an existing customer (mandatory) - Date of UCC or proof confirming the complainant is an existing customer (mandatory) - Company logo/URL visible in the snapshot - Audio recording/name (optional) IMPORTANT Note: Evidence submitted after the defined timeline will not be accepted in order to avoid any further flagging or suspension by the Telco. We request that you ensure adherence to the above points and that all guidelines are strictly followed. We request your strict adherence to these guidelines to maintain seamless service. Should you have any questions, please reach out to your Account Manager. Thank you for your cooperation. Regards, Ozonetel Support Centre Call/WhatsApp: 1800 123 150150

India - Agent Portal




Operational

India - Admin Portal




Operational

India - Dashboard Portal




Operational

India - Report Portal




Operational

India - Respective location PRI/SIP Trunk




Operational

India - Bangalore WebRTC




Operational

India - Mumbai WebRTC




Operational

India - Delhi WebRTC




Operational

India - Ahmedabad WebRTC




Operational

India - CALite




Operational

International - Agent Portal




Operational

International - Admin Portal




Operational

International - Dashboard Portal




Operational

International - Report Portal




Operational

International - Respective location PRI/SIP Trunk




Operational

International - Respective location WebRTC




Operational

Sprint Release




Operational

Locations

For customer support, please chat with us on WhatsApp at https://wa.me/1800123150150. For product documentation, visit https://docs.ozonetel.com/.

History (Last 7 days)

The Mumbai SIP Trunk call connectivity 912263****** Degraded Performance

Incident Status

Degraded Performance


Components

India - Respective location PRI/SIP Trunk


Locations

CXHUB - India



April 22, 2026 9:32AM IST
April 22, 2026 4:02AM UTC
RESOLVED

Telco Name: TATA , Location: Mumbai Issue resolved: The SIP Trunk is UP, and both inbound and outbound calls are connecting successfully for the DID series 912263*****.

April 21, 2026 2:07PM IST
April 21, 2026 8:37AM UTC
IDENTIFIED

Telco Name: TATA , Location: Mumbai The SIP Trunk is UP, but both inbound and outbound calls are failing, impacting the DID series: 912263***** To ensure uninterrupted service, please route outbound calls through the available alternate/backup/fallback Telco DID until the issue is resolved. Tentative ETR: 2 Hours We will provide further updates as needed. If you are not using this DID series, please disregard this message. Thank you for your cooperation.
Mumbai location Tata sip trunk is down 912265******Service Disruption

Incident Status

Service Disruption


Components

India - Respective location PRI/SIP Trunk


Locations

CXHUB - India



April 21, 2026 1:40PM IST
April 21, 2026 8:10AM UTC
RESOLVED

Telco Name: TATA, Location: Mumbai The SIP Trunk is restored DID series: 912265******

April 21, 2026 9:21AM IST
April 21, 2026 3:51AM UTC
INVESTIGATING

Telco Name: TATA, Location: Mumbai The SIP Trunk is down, impacting the DID series: 912265****** To ensure uninterrupted service, please route outbound calls through the available alternate/backup/fallback Telco DID until the issue is resolved. Tentative ETR: 4 hours. We will provide further updates as needed. If you are not using this DID series, please disregard this message. Thank you for your cooperation.
Notification II Mumbai TATA SIP trunk down || 91226537***Degraded Performance

Incident Status

Degraded Performance


Components

India - Respective location PRI/SIP Trunk


Locations

CXHUB - India



April 15, 2026 11:54AM IST
April 15, 2026 6:24AM UTC
RESOLVED

Telco Name: TATA , Location: Mumbai The Mumbai SIP Trunk 91226537**** Restored.

April 14, 2026 9:31AM IST
April 14, 2026 4:01AM UTC
IDENTIFIED

Telco Name: TATA , Location: Mumbai The SIP Trunk is still Flapping, impacting the DID series: 91226537***** To ensure uninterrupted service, please route outbound calls through the available alternate/backup/fallback Telco DID until the issue is resolved. We will provide further updates as needed. If you are not using this DID series, please disregard this message. Thank you for your cooperation.

April 13, 2026 3:34PM IST
April 13, 2026 10:04AM UTC
IDENTIFIED

Telco Name: TATA , Location: Mumbai The SIP Trunk is currently down, impacting the DID series: 91226537***** To ensure uninterrupted service, please route outbound calls through the available alternate/backup/fallback Telco DID until the issue is resolved. We will provide further updates as needed. If you are not using this DID series, please disregard this message. Thank you for your cooperation.