All Systems Operational

Updated a few seconds ago

0

Active Incidents

0

Active Maintenances

1

Upcoming Maintenances

Scheduled Maintenance

Scheduled Database Activity – No DowntimePlanned Maintenance

Schedule

December 24, 2025 1:00AM - 1:30AM IST
December 23, 2025 7:30PM - 8:00PM UTC

Components

India - Agent Portal

Locations

CXHUB - India

Description

Dear Customer, As part of our ongoing efforts to improve service uptime and enhance scalability and performance, we have scheduled a database-level activity tonight. Please note that there will be no downtime during this process. Activity Details: 1. Addition of 1 server (Phase 2: Dedicated Replica Database for the Agent Login Authentication Service) to the replica database, which currently has 1 server in the same cluster, and will be kept under observation. 2. We have also planned to add 2 more servers on 29th Dec 2025 within the same cluster to further improve load handling and reliability. If you have any questions or need assistance, please feel free to reach out to us. Warm regards, Ozonetel Support Centre 📞 Call or WhatsApp: 1800 123 150150

India - Agent Portal




Operational

India - Admin Portal




Operational

India - Dashboard Portal




Operational


India - Report Portal




Operational


India - Respective location PRI/SIP Trunk




Operational

India - Bangalore WebRTC




Operational


India - Mumbai WebRTC




Operational


India - Delhi WebRTC




Operational


India - Ahmedabad WebRTC




Operational


India - CALite




Operational


International - Agent Portal




Operational


International - Admin Portal




Operational


International - Dashboard Portal




Operational


International - Report Portal




Operational


International - Respective location PRI/SIP Trunk




Operational


International - Respective location WebRTC




Operational


Sprint Release




Operational

Locations

For customer support, please chat with us on WhatsApp at https://wa.me/1800123150150. For product documentation, visit https://docs.ozonetel.com/.

History (Last 7 days)

Notification || IVR Change Requests for Ugadi & Ramadan HolidaysOperational

Incident Status

Operational


Components

India - Agent Portal


Locations

CXHUB - India



March 11, 2026 11:05AM IST
March 11, 2026 5:35AM UTC
RESOLVED

Dear Customer, As you may be aware, Ugadi and Ramadan fall on March19th 2026 and March 21st respectively. If any changes are required to your inbound call IVR, please share your request well in advance—before March 15th, 2026. Kindly send your requests to cr@ozonetel.com . Submitting your request early will allow our teams sufficient time to process and implement the necessary changes, ensuring seamless service for all our customers. We appreciate your cooperation and continued support. Regards, Ozonetel Support Centre Call/WhatsApp: 1800 123 150150
Notification || Airtel Bangalore Trunk DegradationService Disruption

Incident Status

Service Disruption


Components

India - Respective location PRI/SIP Trunk


Locations

CXHUB - India



March 10, 2026 8:06PM IST
March 10, 2026 2:36PM UTC
RESOLVED

Call drop and Voice issues with the Bangalore Airtel trunk || 91804***** Resolved.

March 10, 2026 6:03PM IST
March 10, 2026 12:33PM UTC
IDENTIFIED

As per the latest update, there is a media issue in Airtel Switch. Airtel have provided an ETR: 8PM.

March 10, 2026 5:56PM IST
March 10, 2026 12:26PM UTC
IDENTIFIED

We are currently observing call drop and voice issues with the Bangalore Airtel trunk. || 91804***** Our team is coordinating with the Telco team on a priority basis to investigate and resolve the issue. ETR: 7 PM. To ensure uninterrupted service, we request you to route outbound calls through the available alternate/backup/fallback Telco DID until the issue is resolved.
Notification II Hyderabad TATA Sip trunk is down || 4067337000.Service Disruption

Incident Status

Service Disruption


Components

India - Respective location PRI/SIP Trunk


Locations

CXHUB - India



March 10, 2026 6:53PM IST
March 10, 2026 1:23PM UTC
RESOLVED

The SIP Trunk is Restored, the DID series: 914067337****

March 10, 2026 4:33PM IST
March 10, 2026 11:03AM UTC
INVESTIGATING

Telco Name: TATA, Location: Hyderabad The SIP Trunk is currently down, impacting the DID series: 914067337**** To ensure uninterrupted service, please route outbound calls through the available alternate/backup/fallback Telco DID until the issue is resolved. We will provide further updates as needed. If you are not using this DID series, please disregard this message. Thank you for your cooperation.
Notification II Ozonetel Delhi location TATA SIP trunk down || 1166107000.Service Disruption

Incident Status

Service Disruption


Components

India - Respective location PRI/SIP Trunk


Locations

CXHUB - India



March 10, 2026 6:52PM IST
March 10, 2026 1:22PM UTC
RESOLVED

The SIP Trunk is Restored, DID series: 911166107****

March 10, 2026 4:32PM IST
March 10, 2026 11:02AM UTC
INVESTIGATING

Telco Name: TATA , Location: Delhi The SIP Trunk is currently down, impacting the DID series: 911166107**** To ensure uninterrupted service, please route outbound calls through the available alternate/backup/fallback Telco DID until the issue is resolved. We will provide further updates as needed. If you are not using this DID series, please disregard this message. Thank you for your cooperation.
Notification || Bangalore Airtel Trunk DegradationService Disruption

Incident Status

Service Disruption


Components

India - Respective location PRI/SIP Trunk


Locations

CXHUB - India



March 10, 2026 5:48PM IST
March 10, 2026 12:18PM UTC
RESOLVED

Call drop and voice problems on the Bangalore Airtel trunk (DID: +91 804*** )** has now been resolved. Our team had kept the issue under close observation.

March 10, 2026 5:40PM IST
March 10, 2026 12:10PM UTC
INVESTIGATING

Dear Customer, We are currently observing call drop and voice issues with the Bangalore Airtel trunk. || 91804***** Our team is coordinating with the Telco team on a priority basis to investigate and resolve the issue. To ensure uninterrupted service, we request you to route outbound calls through the available alternate/backup/fallback Telco DID until the issue is resolved. We will keep you informed with further updates. If you are not using this DID series, please disregard this message. Thank you for your cooperation.
Notification II Bangalore Reliance PRIs down || +91803005XXXX & +91803007XXXXOperational

Incident Status

Operational


Components

India - Respective location PRI/SIP Trunk


Locations

CXHUB - India



March 10, 2026 4:47PM IST
March 10, 2026 11:17AM UTC
RESOLVED

Telco Name: Reliance, Location: Bangalore The PRI is Restored, impacting the DID series: +91 803005XXXX & +91 803007XXXX

March 7, 2026 2:03PM IST
March 7, 2026 8:33AM UTC
INVESTIGATING

Telco Name: Reliance, Location: Bangalore The PRis is currently down, impacting the DID series: +91 803005XXXX & +91 803007XXXX To ensure uninterrupted service, please route outbound calls through the available alternate/backup/fallback Telco DID until the issue is resolved. We will provide further updates as needed. If you are not using this DID series, please disregard this message. Thank you for your cooperation.
Ozonetel - Important Update: CDR/Call Log Field Sequence AdvisoryOperational

Incident Status

Operational


Components

Sprint Release


Locations

CXHUB - India



March 10, 2026 4:17PM IST
March 10, 2026 10:47AM UTC
RESOLVED

Dear Customer, This is regarding the CDR (Call Detail Records) or call logs that are being pushed to your CRM, or that you may be retrieving through our API. Currently, we provide 37 types of fields in the CDR/call logs. We have observed that some customers rely on the exact sequence of fields as provided in our CDR or call logs for their internal processing and analysis. We kindly request that you avoid depending on the field sequence. In the future, we may modify the order of fields or introduce additional fields as required. However, please note that the existing field names will remain unchanged. This notification is intended to ensure that any necessary adjustments are made on your end if your system currently depends on the field order of our CDR or call logs. If you have any questions, please feel free to email us at dev@ozonetel.com. Regards, Ozonetel Support Centre Call/WhatsApp: 1800 123 150150

January 28, 2026 5:39PM IST
January 28, 2026 12:09PM UTC
RESOLVED

Dear Customer, This is regarding the CDR (Call Detail Records) or call logs that are being pushed to your CRM, or that you may be retrieving through our API. Currently, we provide 37 types of fields in the CDR/call logs. We have observed that some customers rely on the exact sequence of fields as provided in our CDR or call logs for their internal processing and analysis. We kindly request that you avoid depending on the field sequence. In the future, we may modify the order of fields or introduce additional fields as required. However, please note that the existing field names will remain unchanged. This notification is intended to ensure that any necessary adjustments are made on your end if your system currently depends on the field order of our CDR or call logs. If you have any questions, please feel free to email us at dev@ozonetel.com. Regards, Ozonetel Support Centre Call/WhatsApp: 1800 123 150150