Active Incident

Updated a few seconds ago

2

Active Incidents

0

Active Maintenances

1

Upcoming Maintenances

Notification II Chennai Reliance PRI is down || +91 443021XXXXService Disruption

Incident Status

Service Disruption

Components

India - Respective location PRI/SIP Trunk

Locations

CXHUB - India


February 23, 2026 5:31PM IST
February 23, 2026 12:01PM UTC
INVESTIGATING

Telco Name: Reliance, Location: Chennai The SIP Trunk is currently down, impacting the DID series: +91 443021XXXX To ensure uninterrupted service, please route outbound calls through the available alternate/backup/fallback Telco DID until the issue is resolved. We will provide further updates as needed. If you are not using this DID series, please disregard this message. Thank you for your cooperation.
Notification II Ozonetel TATA SIP Trunk down || +91160030XXXXService Disruption

Incident Status

Service Disruption

Components

India - Respective location PRI/SIP Trunk

Locations

CXHUB - India


February 23, 2026 11:38AM IST
February 23, 2026 6:08AM UTC
INVESTIGATING

Telco Name: TATA The SIP Trunk is currently down, impacting the DID series: 91160030XXXX To ensure uninterrupted service, please route outbound calls through the available alternate/backup/fallback Telco DID until the issue is resolved. We will provide further updates as needed. If you are not using this DID series, please disregard this message. Thank you for your cooperation.

Scheduled Maintenance

Scheduled Database Activity – No DowntimePlanned Maintenance

Schedule

December 24, 2025 1:00AM - 1:30AM IST
December 23, 2025 7:30PM - 8:00PM UTC

Components

India - Agent Portal

Locations

CXHUB - India

Description

Dear Customer, As part of our ongoing efforts to improve service uptime and enhance scalability and performance, we have scheduled a database-level activity tonight. Please note that there will be no downtime during this process. Activity Details: 1. Addition of 1 server (Phase 2: Dedicated Replica Database for the Agent Login Authentication Service) to the replica database, which currently has 1 server in the same cluster, and will be kept under observation. 2. We have also planned to add 2 more servers on 29th Dec 2025 within the same cluster to further improve load handling and reliability. If you have any questions or need assistance, please feel free to reach out to us. Warm regards, Ozonetel Support Centre 📞 Call or WhatsApp: 1800 123 150150

India - Agent Portal




Operational


India - Admin Portal




Operational


India - Dashboard Portal




Operational


India - Report Portal




Operational


India - Respective location PRI/SIP Trunk




Service Disruption


India - Bangalore WebRTC




Operational


India - Mumbai WebRTC




Operational


India - Delhi WebRTC




Operational


India - Ahmedabad WebRTC




Operational


India - CALite




Operational


International - Agent Portal




Operational


International - Admin Portal




Operational


International - Dashboard Portal




Operational


International - Report Portal




Operational


International - Respective location PRI/SIP Trunk




Operational


International - Respective location WebRTC




Operational


Sprint Release




Operational

Locations

For customer support, please chat with us on WhatsApp at https://wa.me/1800123150150. For product documentation, visit https://docs.ozonetel.com/.

History (Last 7 days)

Notification || Cloud Agent || Request to submit IVR change requests in advance – Holi FestivalOperational

Incident Status

Operational


Components

India - Dashboard Portal


Locations

CXHUB - India



February 23, 2026 3:55PM IST
February 23, 2026 10:25AM UTC
RESOLVED

Dear Customer, As you may be aware, Holi fall on March 4th 2026 . If any changes are required to your inbound call IVR, please share your request well in advance—before February 25th, 2026. Kindly send your requests to cr@ozonetel.com . Submitting your request early will allow our teams sufficient time to process and implement the necessary changes, ensuring seamless service for all our customers. We appreciate your cooperation and continued support. Regards, Ozonetel Support Centre Call/WhatsApp: 1800 123 150150
Notification II Delhi Vodafone sip trunk is down || +91 1171564XXXXService Disruption

Incident Status

Service Disruption


Components

India - Respective location PRI/SIP Trunk


Locations

CXHUB - India



February 18, 2026 10:35AM IST
February 18, 2026 5:05AM UTC
RESOLVED

Delhi Vodafone SIP Trunk is up & running. DID series: +91 1171564XXXX

February 17, 2026 8:05PM IST
February 17, 2026 2:35PM UTC
IDENTIFIED

This is to inform you of the latest update regarding the SIP Trunk. The Telco team has identified that the RTR port is currently down, which is the root cause of the ongoing issue. Please be assured that the team is working diligently to restore the connection. We have a Estimated ETR is 4 hours.

February 17, 2026 8:02PM IST
February 17, 2026 2:32PM UTC
INVESTIGATING

Telco Name: Vodafone , Location: Delhi The SIP Trunk is currently down, impacting the DID series: +91 1171564XXXX To ensure uninterrupted service, please route outbound calls through the available alternate/backup/fallback Telco DID until the issue is resolved. We will provide further updates as needed. If you are not using this DID series, please disregard this message. Thank you for your cooperation.