Active Incident

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Active Incidents

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Active Maintenances

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Upcoming Maintenances

Reminder - Ozonetel Domain & IP Whitelisting Required - Deadline extended to 31st August 2025Operational

Incident Status

Operational

Components

India - Agent Portal

Locations

CXHUB - India


August 28, 2025 1:50PM IST
August 28, 2025 8:20AM UTC
[Investigating] Dear Valued Customer, This is a courteous reminder regarding the whitelisting of essential domains and IP addresses required for uninterrupted service. Please note that the deadline has been extended to 31st August 2025. If no action has been taken yet, we kindly request that the whitelisting be completed by this date to prevent any potential service disruptions. 🔐 Agent Panel Domains: To ensure uninterrupted WebSocket connectivity and optimal agent panel performance, please whitelist the following domains: • mdl-ws.cloudagent.ozonetel.com • pobabk002f.execute-api.ap-south-1.amazonaws.com Port No: 443 📡 HA Setup IPs – Call Data Integration: These IPs (Ozonetel AWS) must be whitelisted to enable seamless transmission of call logs from Cloud Agent or IVR applications to your CRM or ticketing system via your API: • 3.111.26.194 • 52.66.125.71 • 3.109.46.195 • 13.202.72.110 • 13.202.253.38 • 13.127.16.182 Note: These IPs are unrelated to call recording file transfers. Recorded files are pushed from the server where the PRI/SIP trunk is terminated, located in your local data center. ✅ If whitelisting is already completed, no further action is required. 🚫 If no IPs have ever been whitelisted, you may disregard this notification. Your prompt attention to this matter is greatly appreciated. For any questions or assistance, feel free to reach out to our support team: 📧 Email: support@cloudagent.in (Please include your account name in the subject line) 📞 Call/WhatsApp: 1800 123 150150 (Available 24/7) Warm regards, Ozonetel Support Centre
Bangalore Vodafone PRI/SIP Trunk Degraded PerformanceDegraded Performance

Incident Status

Degraded Performance

Components

India - Respective location PRI/SIP Trunk

Locations

CXHUB - India


August 28, 2025 1:14PM IST
August 28, 2025 7:44AM UTC
[Investigating] Telco Name: Vodafone, Location: Bangalore. The PRI/SIP Trunk is fluctuating intermittently, causing voice and connectivity issues. DID Series 91805**** 91807*****. Please use an alternate/backup/fallback Telco DID for outbound calls. The tentative ETR is 3 hours.

India - Agent Portal




Operational

India - Admin Portal




Operational

India - Dashboard Portal




Operational

India - Report Portal




Operational

India - Respective location PRI/SIP Trunk




Degraded Performance

India - Bangalore WebRTC




Operational

India - Mumbai WebRTC




Operational

India - Delhi WebRTC




Operational

India - Ahmedabad WebRTC




Operational

India - CALite




Operational

International - Agent Portal




Operational

International - Admin Portal




Operational

International - Dashboard Portal




Operational

International - Report Portal




Operational

International - Respective location PRI/SIP Trunk




Operational

International - Respective location WebRTC




Operational

Locations

For customer support, chat with us on WhatsApp at https://wa.me/1800123150150. Check out our new Cloud Agent at https://cloudagent.ozonetel.com/. For product documentation, visit https://docs.ozonetel.com/.