All Systems Operational

Updated a few seconds ago

0

Active Incidents

0

Active Maintenances

1

Upcoming Maintenances

Scheduled Maintenance

Scheduled Database Activity – No DowntimePlanned Maintenance

Schedule

December 24, 2025 1:00AM - 1:30AM IST
December 23, 2025 7:30PM - 8:00PM UTC

Components

India - Agent Portal

Locations

CXHUB - India

Description

Dear Customer, As part of our ongoing efforts to improve service uptime and enhance scalability and performance, we have scheduled a database-level activity tonight. Please note that there will be no downtime during this process. Activity Details: 1. Addition of 1 server (Phase 2: Dedicated Replica Database for the Agent Login Authentication Service) to the replica database, which currently has 1 server in the same cluster, and will be kept under observation. 2. We have also planned to add 2 more servers on 29th Dec 2025 within the same cluster to further improve load handling and reliability. If you have any questions or need assistance, please feel free to reach out to us. Warm regards, Ozonetel Support Centre 📞 Call or WhatsApp: 1800 123 150150

India - Agent Portal




Operational


India - Admin Portal




Operational


India - Dashboard Portal




Operational


India - Report Portal




Operational


India - Respective location PRI/SIP Trunk




Operational


India - Bangalore WebRTC




Operational


India - Mumbai WebRTC




Operational


India - Delhi WebRTC




Operational


India - Ahmedabad WebRTC




Operational


India - CALite




Operational


International - Agent Portal




Operational


International - Admin Portal




Operational


International - Dashboard Portal




Operational


International - Report Portal




Operational


International - Respective location PRI/SIP Trunk




Operational


International - Respective location WebRTC




Operational


Sprint Release




Operational

Locations

For customer support, please chat with us on WhatsApp at https://wa.me/1800123150150. For product documentation, visit https://docs.ozonetel.com/.

History (Last 7 days)

Bangalore Airtel SIP Trunk Degraded Performance || +9180461XXXXXXDegraded Performance

Incident Status

Degraded Performance


Components

India - Respective location PRI/SIP Trunk


Locations

CXHUB - India



February 11, 2026 2:05PM IST
February 11, 2026 8:35AM UTC
RESOLVED

Telco Name: Airtel, Location: Bangalore Airtel PRI/SIP trunk is up & working. The issue is resolved. Bangalore DID Series: 918045XXXXXXX, 918046XXXXXXX Please disregard this email if you are not using this series DID

February 11, 2026 2:02PM IST
February 11, 2026 8:32AM UTC
IDENTIFIED

Telco Name: Airtel, Location: Bangalore The SIP Trunk is not down, but the following DID Series are experiencing an outbound call connectivity issue. Bangalore DID Series: 918045XXXXXXX, 918046XXXXXXX Please use an alternate/backup/fallback Telco DID for outbound calls. The tentative ETR is 2 hours. Please disregard this email if you are not using this series DID

February 11, 2026 1:17PM IST
February 11, 2026 7:47AM UTC
IDENTIFIED

Telco Name: Airtel, Location: Bangalore The SIP Trunk is not down, but the following DID Series are experiencing an outbound call connectivity issue. Bangalore DID Series: 9180461XXXXX Please use an alternate/backup/fallback Telco DID for outbound calls. The tentative ETR is 4 hours. Please disregard this email if you are not using this series DID

February 11, 2026 1:08PM IST
February 11, 2026 7:38AM UTC
INVESTIGATING

Telco Name: Airtel, Location: Bangalore The SIP Trunk is not down, but the following DID Series are experiencing an outbound call connectivity issue. Bangalore DID Series: 918045XXXXXXX, 918046XXXXXXX Please use an alternate/backup/fallback Telco DID for outbound calls. The tentative ETR is 2 hours. Please disregard this email if you are not using this series DID