Active Incident

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Active Incidents

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Active Maintenances

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Upcoming Maintenances

Notification II Bangalore Reliance PRIs down || +91803005XXXX & +91803007XXXXOperational

Incident Status

Operational

Components

India - Respective location PRI/SIP Trunk

Locations

CXHUB - India


March 7, 2026 2:03PM IST
March 7, 2026 8:33AM UTC
INVESTIGATING

Telco Name: Reliance, Location: Bangalore The PRis is currently down, impacting the DID series: +91 803005XXXX & +91 803007XXXX To ensure uninterrupted service, please route outbound calls through the available alternate/backup/fallback Telco DID until the issue is resolved. We will provide further updates as needed. If you are not using this DID series, please disregard this message. Thank you for your cooperation.

Scheduled Maintenance

Scheduled Database Activity – No DowntimePlanned Maintenance

Schedule

December 24, 2025 1:00AM - 1:30AM IST
December 23, 2025 7:30PM - 8:00PM UTC

Components

India - Agent Portal

Locations

CXHUB - India

Description

Dear Customer, As part of our ongoing efforts to improve service uptime and enhance scalability and performance, we have scheduled a database-level activity tonight. Please note that there will be no downtime during this process. Activity Details: 1. Addition of 1 server (Phase 2: Dedicated Replica Database for the Agent Login Authentication Service) to the replica database, which currently has 1 server in the same cluster, and will be kept under observation. 2. We have also planned to add 2 more servers on 29th Dec 2025 within the same cluster to further improve load handling and reliability. If you have any questions or need assistance, please feel free to reach out to us. Warm regards, Ozonetel Support Centre 📞 Call or WhatsApp: 1800 123 150150

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Sprint Release




Operational

Locations

For customer support, please chat with us on WhatsApp at https://wa.me/1800123150150. For product documentation, visit https://docs.ozonetel.com/.

History (Last 7 days)

Notification II Bangalore Reliance PRIs are down || 803005XXXX & 803007XXXXService Disruption

Incident Status

Service Disruption


Components

India - Respective location PRI/SIP Trunk


Locations

CXHUB - India



March 3, 2026 5:20PM IST
March 3, 2026 11:50AM UTC
RESOLVED

The Bangalore location Reliance PRIs were restored last night, and we have kept these under observation till now. DID Series : +91 8030050XXX & +91 8030076XXX

March 2, 2026 7:16PM IST
March 2, 2026 1:46PM UTC
INVESTIGATING

Telco Name: Reliance, Location: Bangalore The SIP Trunk is currently down, impacting the DID series: +91 803005XXXX & +91 803007XXXX To ensure uninterrupted service, please route outbound calls through the available alternate/backup/fallback Telco DID until the issue is resolved. We will provide further updates as needed. If you are not using this DID series, please disregard this message. Thank you for your cooperation.