All Systems Operational

Updated a few seconds ago

0

Active Incidents

0

Active Maintenances

2

Upcoming Maintenances

Scheduled Maintenance

URGENT: Scheduled Network Maintenance – Bangalore Data Center – May 9, 2026Planned Maintenance

Schedule

May 9, 2026 2:00AM - 3:30AM IST
May 8, 2026 8:30PM - 10:00PM UTC

Components

India - Respective location PRI/SIP Trunk

Locations

CXHUB - India

Description

Dear Customer, Please be advised that our data centre partner, Sify, has scheduled critical network maintenance at their Bangalore data centre. This planned upgrade is designed to enhance network resilience, improve capacity, and ensure long-term service stability. Maintenance Schedule: Date: Saturday, May 9, 2026 (Early Morning) Time: 02:00 AM – 03:30 AM IST Duration: 90 Minutes Expected Impact: During this maintenance window, all inbound and outbound calls on Bangalore DIDs will be unavailable. Recommended Actions: To minimise disruption to your operations, we suggest: 1. Outbound Calls: Use DIDs from other data centre locations for the duration of the window. 2. Inbound Routing: If applicable, please reroute your traffic to alternative regional DIDs in advance. Post-Maintenance: Services are expected to resume normal operation immediately following the activity. Our technical teams will monitor the environment closely post-completion to ensure stability. If you have any questions or require assistance, please contact our support team. We appreciate your patience as we work to improve our infrastructure. Best Regards, Ozonetel Support Centre Call/WhatsApp: 1800 123 150150
Planned Maintenance Event from <XXXTelcoXXXX>Planned Maintenance

Schedule

May 12, 2026 12:00AM - 6:00AM IST
May 11, 2026 6:30PM - 12:30AM UTC

Components

India - Respective location PRI/SIP Trunk

Locations

CXHUB - India

Description

Dear Customer, Our telecommunications partner, Tata, has scheduled essential maintenance for the Kolkata PRI network. This activity is part of an MPLS service migration to enhance voice service quality. Maintenance Schedule: Date: 12th May 2026 Window: 00:00 Hours – 06:00 Hours (IST) Service Impact: Temporary disruption to all inbound and outbound services. Action Required: To maintain business continuity during this window, please: 1. Inbound: Map your backup DID (alternate provider) to your Toll-Free/Mobile/DID numbers. 2. Outbound: Utilise your assigned backup DID for all outgoing calls. Support: If a backup DID is not currently assigned to your account, please contact your Account Manager immediately. We apologise for any inconvenience this may cause and appreciate your cooperation. If you do not utilise DID numbers in the Kolkata region, please disregard this notice.

India - Agent Portal




Operational

India - Admin Portal




Operational

India - Dashboard Portal




Operational

India - Report Portal




Operational

India - Respective location PRI/SIP Trunk




Operational

India - Bangalore WebRTC




Operational

India - Mumbai WebRTC




Operational

India - Delhi WebRTC




Operational

India - Ahmedabad WebRTC




Operational

India - CALite




Operational

International - Agent Portal




Operational

International - Admin Portal




Operational

International - Dashboard Portal




Operational

International - Report Portal




Operational

International - Respective location PRI/SIP Trunk




Operational

International - Respective location WebRTC




Operational

Sprint Release




Operational

Locations

For customer support, please chat with us on WhatsApp at https://wa.me/1800123150150. For product documentation, visit https://docs.ozonetel.com/.

History (Last 7 days)

Hyd CCPL_VI_trunk_ is down || 4071025204 Degraded Performance

Incident Status

Degraded Performance


Components

India - Respective location PRI/SIP Trunk


Locations

CXHUB - India



May 6, 2026 2:16AM IST
May 5, 2026 8:46PM UTC
RESOLVED

restored

May 5, 2026 11:11PM IST
May 5, 2026 5:41PM UTC
IDENTIFIED

Telco Name: Vodafone, Location: Hyderabad The SIP Trunk is currently down, impacting the DID series: 914071XXXX To ensure uninterrupted service, please route outbound calls through the available alternate/backup/fallback Telco DID until the issue is resolved. We will provide further updates as needed. If you are not using this DID series, please disregard this message. Thank you for your cooperation.
Chennai location Ozonetel Tata sip trunks are down || 4466205500 || 4467600001 || 618897459 Degraded Performance

Incident Status

Degraded Performance


Components

India - Respective location PRI/SIP Trunk


Locations

CXHUB - India



May 5, 2026 7:11AM IST
May 5, 2026 1:41AM UTC
RESOLVED

Trunk is restored

May 5, 2026 3:06AM IST
May 4, 2026 9:36PM UTC
IDENTIFIED

Telco Name: Tata, Location: Chennai The SIP Trunk is currently down, impacting the DID series: 914466XXXX.914467XXXX. To ensure uninterrupted service, please route outbound calls through the available alternate/backup/fallback Telco DID until the issue is resolved. We will provide further updates as needed. If you are not using this DID series, please disregard this message. Thank you for your cooperation.
Mumbai SIP Trunk Degraded PerformancePartial Service Disruption

Incident Status

Partial Service Disruption


Components

India - Respective location PRI/SIP Trunk


Locations

CXHUB - India



May 4, 2026 6:32PM IST
May 4, 2026 1:02PM UTC
RESOLVED

Telco Name: TATA, Location: Mumbai The SIP Trunk is currently stable, the DID series: 91912265374***. Thank you for your cooperation.

May 4, 2026 1:01PM IST
May 4, 2026 7:31AM UTC
IDENTIFIED

Telco Name: TATA, Location: Mumbai. The SIP Trunk is not down but the below DID Series are experiencing the call connectivity and voice issues. Mumbai DID Series 912265374*** Please use an alternate/backup/fallback Telco DID for outbound calls.
Notification II Ahmedabad Airtel SIP Trunk is down ||91794***** Service Disruption

Incident Status

Service Disruption


Components

India - Respective location PRI/SIP Trunk


Locations

CXHUB - India



May 3, 2026 2:16PM IST
May 3, 2026 8:46AM UTC
RESOLVED

Telco Name: Airtel, Location: Ahmedabad The SIP Trunk is currently restored, the DID series: 91794*****. Thank you for your cooperation.

May 3, 2026 1:37PM IST
May 3, 2026 8:07AM UTC
INVESTIGATING

Telco Name: Airtel, Location: Ahmedabad The SIP Trunk is currently down, impacting the DID series: 91794*****. To ensure uninterrupted service, please route outbound calls through the available alternate/backup/fallback Telco DID until the issue is resolved. We will provide further updates as needed. If you are not using this DID series, please disregard this message. Thank you for your cooperation.
Notification II Ahmedabad Vodafone SIP Trunk is down ||7971***** Service Disruption

Incident Status

Service Disruption


Components

India - Respective location PRI/SIP Trunk


Locations

CXHUB - India



May 3, 2026 2:16PM IST
May 3, 2026 8:46AM UTC
RESOLVED

Telco Name: Vodafone, Location: Ahmedabad The SIP Trunk is currently restored, the DID series: 917971*****. Thank you for your cooperation.

May 3, 2026 1:35PM IST
May 3, 2026 8:05AM UTC
INVESTIGATING

Telco Name: Vodafone, Location: Ahmedabad The SIP Trunk is currently down, impacting the DID series: 917971*****. To ensure uninterrupted service, please route outbound calls through the available alternate/backup/fallback Telco DID until the issue is resolved. We will provide further updates as needed. If you are not using this DID series, please disregard this message. Thank you for your cooperation.
Notification || Mumbai location Tata sip trunk status|| 2265******Service Disruption

Incident Status

Service Disruption


Components

India - Respective location PRI/SIP Trunk


Locations

CXHUB - India



May 2, 2026 8:10AM IST
May 2, 2026 2:40AM UTC
RESOLVED

Telco Name: TATA, Location: Mumbai The SIP Trunk is currently restored, impacting the DID series: 2265****** Thank you for your cooperation

May 2, 2026 7:30AM IST
May 2, 2026 2:00AM UTC
IDENTIFIED

Telco Name: TATA, Location: Mumbai The SIP Trunk is currently down, impacting the DID series:2265****** Tentative ETR: 4 hours. To ensure uninterrupted service, please route outbound calls through the available alternate/backup/fallback Telco DID until the issue is resolved. We will provide further updates as needed. If you are not using this DID series, please disregard this message. Thank you for your cooperation.
Notification II Chennai location tata sip trunk status || 4467******Service Disruption

Incident Status

Service Disruption


Components

India - Respective location PRI/SIP Trunk


Locations

CXHUB - India



May 1, 2026 7:22AM IST
May 1, 2026 1:52AM UTC
RESOLVED

Telco Name: TATA, Location: Chennai The SIP Trunk is currently restored, impacting the DID series: 4467******* Thank you for your cooperation

April 30, 2026 5:12PM IST
April 30, 2026 11:42AM UTC
IDENTIFIED

Telco Name: TATA, Location: Chennai The SIP Trunk is currently down, impacting the DID series: 4467****** Tentative ETR: 4 hours. To ensure uninterrupted service, please route outbound calls through the available alternate/backup/fallback Telco DID until the issue is resolved. We will provide further updates as needed. If you are not using this DID series, please disregard this message. Thank you for your cooperation.
Notification II Ozonetel Hyderabad TATA Sip trunk status || 4067337***Service Disruption

Incident Status

Service Disruption


Components

India - Respective location PRI/SIP Trunk


Locations

CXHUB - India



April 30, 2026 4:59PM IST
April 30, 2026 11:29AM UTC
RESOLVED

Telco Name: TATA, Location: Hyderabad The SIP Trunk is currently restored, impacting the DID series: 91406******* Thank you for your cooperation.

April 30, 2026 3:45PM IST
April 30, 2026 10:15AM UTC
IDENTIFIED

Telco Name: TATA, Location: Hyderabad The SIP Trunk is currently down, impacting the DID series: 91406******* Tentative ETR: 4 hours. To ensure uninterrupted service, please route outbound calls through the available alternate/backup/fallback Telco DID until the issue is resolved. We will provide further updates as needed. If you are not using this DID series, please disregard this message. Thank you for your cooperation.