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Notification II Bangalore Vodafone SIP trunk DownDegraded Performance

Incident Status

Degraded Performance

Components

India - Respective location PRI/SIP Trunk

Locations

CXHUB - India


April 4, 2026 3:24PM IST
April 4, 2026 9:54AM UTC
IDENTIFIED

Telco Name: Airtel, Location: Bangalore The SIP trunk is currently active; however, outbound calls from the following DID series are experiencing intermittent connectivity issues, with calls disconnecting sporadically. DID series - +91804XXXXXXX Please use an alternate/backup/fallback Telco DID for outbound calls. The tentative ETR is 3 hours.

March 28, 2026 9:04AM IST
March 28, 2026 3:34AM UTC
RESOLVED

Telco Name: Vodafone, Location: Bangalore. The SIP Trunk is Restored, impacting the DID series: 91807132****.

March 28, 2026 8:59AM IST
March 28, 2026 3:29AM UTC
IDENTIFIED

Telco Name: Vodafone, Location: Bangalore. The SIP Trunk is still down, impacting the DID series: 91807132****. To ensure uninterrupted service, please route outbound calls through the available alternate/backup/fallback Telco DID until the issue is resolved. ETR: 6 hours.

May 23, 2025 10:25AM IST
May 23, 2025 4:55AM UTC
RESOLVED

The Vodafone SIP trunk issue has been resolved, and calls are connecting fine.

May 23, 2025 10:06AM IST
May 23, 2025 4:36AM UTC
INVESTIGATING

Telco Name: Vodafone, Location: Bangalore The SIP Trunk is currently down, impacting the DID series: 91807132****. To ensure uninterrupted service, please route outbound calls through the available alternate/backup/fallback Telco DID until the issue is resolved. ETR: 4 hours. We will provide further updates as needed. If you are not using this DID series, please disregard this message. Thank you for your cooperation.

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India - Bangalore WebRTC




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Locations

For customer support, please chat with us on WhatsApp at https://wa.me/1800123150150. For product documentation, visit https://docs.ozonetel.com/.

History (Last 7 days)

Bangalore Airtel SIP Trunk Degraded PerformanceService Disruption

Incident Status

Service Disruption


Components

India - Respective location PRI/SIP Trunk


Locations

CXHUB - India



April 4, 2026 10:21PM IST
April 4, 2026 4:51PM UTC
RESOLVED

Bangalore Airtel trunk 91804xxxxx issue is resolved. We appreciate your continued support.

April 4, 2026 12:55PM IST
April 4, 2026 7:25AM UTC
INVESTIGATING

Telco Name: Airtel, Location : Bangalore The SIP Trunk is not down but the below DID Series are experiencing an outbound call connectivity issue. DID series - +91804XXXXXXX Please use an alternate/backup/fallback Telco DID for outbound calls. The tentative ETR is 2 hours.
Action Required: Update Ozonetel CTI App for Freshworks PlatformOperational

Incident Status

Operational


Components

India - Admin Portal


Locations

CXHUB - India



April 3, 2026 1:35PM IST
April 3, 2026 8:05AM UTC
RESOLVED

Dear Customer, This notification is regarding the Ozonetel CTI app integrated with your Freshdesk / Freshsales / Freshservice / Freshchat account. Due to a library upgrade from Freshworks, we have updated our CTI app accordingly. As part of this update, you are required to download the latest version of the CTI app and create a new app configuration in your Freshdesk/Freshsales/Freshservice/Freshchat settings. 👉 Please click the link below to download the updated CTI app. Note: The file is password‑protected. Kindly send an email to support@cloudagent.in to obtain the password. 🔗 https://ozonetelcom-my.sharepoint.com/:u:/g/personal/servicedesk_ozonetel_com/IQBaqx8TgjmhQIRHn0uJh3cYAYxKqpLzaMpUA6KddxJ-W2o Important Instructions: 1. Do not delete the existing CTI app 2. Disable the old CTI app 3. Create and enable the new CTI app using the downloaded package We request you to complete this migration on or before 30 April, in line with the deadline communicated by the Freshworks team, to ensure uninterrupted CTI services. If you require any assistance during this process, please feel free to reach out to our technical support team: swathi.vontela@ozonetel.com srikanth.k@ozonetel.com Please disregard this email if you are not using Freshdesk / Freshsales / Freshservice / Freshchat. Thank you for your cooperation. Best regards, Ozonetel Support Centre 📞 Call / WhatsApp: 1800 123 150150
Legacy API Deprecation Notice — Migration Required by May 2026Operational

Incident Status

Operational


Components

India - Admin Portal


Locations

CXHUB - India



April 2, 2026 4:06PM IST
April 2, 2026 10:36AM UTC
RESOLVED

Dear Customer, We have noticed that you are still using our legacy APIs. We recommend that you begin migrating to our new APIs at your earliest convenience. Please note that the legacy APIs are scheduled for deprecation by the end of May 2026. To ensure uninterrupted service, we strongly encourage you to complete the migration before this date. Details of the new APIs are available on our API documentation portal: https://docs.ozonetel.com → API Reference If you have already completed this migration, please feel free to disregard this email. Regards, Ozonetel Support Centre Call / WhatsApp: 1800 123 150150