All Systems Operational

Updated a few seconds ago

0

Active Incidents

0

Active Maintenances

1

Upcoming Maintenances

Scheduled Maintenance

Scheduled Database Activity – No DowntimePlanned Maintenance

Schedule

December 24, 2025 1:00AM - 1:30AM IST
December 23, 2025 7:30PM - 8:00PM UTC

Components

India - Agent Portal

Locations

CXHUB - India

Description

Dear Customer, As part of our ongoing efforts to improve service uptime and enhance scalability and performance, we have scheduled a database-level activity tonight. Please note that there will be no downtime during this process. Activity Details: 1. Addition of 1 server (Phase 2: Dedicated Replica Database for the Agent Login Authentication Service) to the replica database, which currently has 1 server in the same cluster, and will be kept under observation. 2. We have also planned to add 2 more servers on 29th Dec 2025 within the same cluster to further improve load handling and reliability. If you have any questions or need assistance, please feel free to reach out to us. Warm regards, Ozonetel Support Centre 📞 Call or WhatsApp: 1800 123 150150

India - Agent Portal




Operational


India - Admin Portal




Operational


India - Dashboard Portal




Operational


India - Report Portal




Operational


India - Respective location PRI/SIP Trunk




Operational


India - Bangalore WebRTC




Operational


India - Mumbai WebRTC




Operational


India - Delhi WebRTC




Operational


India - Ahmedabad WebRTC




Operational


India - CALite




Operational


International - Agent Portal




Operational


International - Admin Portal




Operational


International - Dashboard Portal




Operational


International - Report Portal




Operational


International - Respective location PRI/SIP Trunk




Operational


International - Respective location WebRTC




Operational


Sprint Release




Operational


Locations

For customer support, please chat with us on WhatsApp at https://wa.me/1800123150150. For product documentation, visit https://docs.ozonetel.com/.

History (Last 7 days)

Ozonetel - Important Update: CDR/Call Log Field Sequence AdvisoryOperational

Incident Status

Operational


Components

Sprint Release


Locations

CXHUB - India



January 28, 2026 5:39PM IST
January 28, 2026 12:09PM UTC
RESOLVED

Dear Customer, This is regarding the CDR (Call Detail Records) or call logs that are being pushed to your CRM, or that you may be retrieving through our API. Currently, we provide 37 types of fields in the CDR/call logs. We have observed that some customers rely on the exact sequence of fields as provided in our CDR or call logs for their internal processing and analysis. We kindly request that you avoid depending on the field sequence. In the future, we may modify the order of fields or introduce additional fields as required. However, please note that the existing field names will remain unchanged. This notification is intended to ensure that any necessary adjustments are made on your end if your system currently depends on the field order of our CDR or call logs. If you have any questions, please feel free to email us at dev@ozonetel.com. Regards, Ozonetel Support Centre Call/WhatsApp: 1800 123 150150
Notification II Bangalore Vodafone SIP trunk down || +91 807196XXXXService Disruption

Incident Status

Service Disruption


Components

India - Respective location PRI/SIP Trunk


Locations

CXHUB - India



January 27, 2026 5:39PM IST
January 27, 2026 12:09PM UTC
RESOLVED

The Bangalore Vodafone Sip trunk is now restored and operational. DID : +91 807196XXXX Please continue to use the services as usual.

January 27, 2026 4:31PM IST
January 27, 2026 11:01AM UTC
INVESTIGATING

Telco Name: Vodafone, Location: Bangalore The SIP Trunk is currently down, impacting the DID series: +91 807196XXXX To ensure uninterrupted service, please route outbound calls through the available alternate/backup/fallback Telco DID until the issue is resolved. We will provide further updates as needed. If you are not using this DID series, please disregard this message. Thank you for your cooperation.