Active Incident

Updated a few seconds ago

1

Active Incidents

0

Active Maintenances

1

Upcoming Maintenances

Notification II Bangalore Location AIRTEL CCPL Mobile SIP trunk down || 9217361581 // 9910809874Degraded Performance

Incident Status

Degraded Performance

Components

India - Respective location PRI/SIP Trunk

Locations

CXHUB - India


June 24, 2026 6:30AM IST
June 24, 2026 1:00AM UTC
INVESTIGATING

Telco Name: Airtel, Location: Bangalore The SIP Trunk is currently down, impacting the DID series: 919217361XXXX.919910809XXX To ensure uninterrupted service, please route outbound calls through the available alternate/backup/fallback Telco DID until the issue is resolved. We will provide further updates as needed. If you are not using this DID series, please disregard this message. Thank you for your cooperation.

Scheduled Maintenance

Scheduled Security Update: Delhi Data Centre Firewall – 29-Jun-2026Planned Maintenance

Schedule

June 29, 2026 2:00AM - 3:00AM IST
June 28, 2026 8:30PM - 9:30PM UTC

Components

Locations

CXHUB - India

Description

Dear Customer, Please be informed that a mandatory security update has been scheduled for the firewall co-located at our Delhi Data Centre as part of our ongoing security and reliability enhancements. Activity Details Maintenance Window: Monday, 29 June 2026 Time: 2:00 AM – 3:00 AM IST (early morning hours) Activity: Firewall security update and High Availability (HA) failover validation Expected Impact HA failover testing will be performed during this window. You may experience brief, intermittent network fluctuations, lasting approximately 2–3 minutes during traffic switchover. What This Means for You: As the platform operates on a High Availability (HA) architecture, no complete service downtime is expected. However, minor and short-lived network interruptions may occur during the failover process. Note: Please disregard this communication if you are not using a Delhi DID or do not have an IPSec tunnel configured on a Delhi ILL. If you have any questions or notice any issues outside the stated maintenance window, please feel free to contact our support team. Regards, Ozonetel Support Centre ✉ Email: support@cloudagent.in 📞 Call / WhatsApp: 1800 123 150150

India - Agent Portal




Operational

India - Admin Portal




Operational

India - Respective location PRI/SIP Trunk




Degraded Performance

India - Bangalore WebRTC




Operational

India - Mumbai WebRTC




Operational

India - Delhi WebRTC




Operational

India - Ahmedabad WebRTC




Operational

International - Agent Portal




Operational

International - Admin Portal




Operational

International - Respective location PRI/SIP Trunk




Operational

International - Respective location WebRTC




Operational

India - CALite




Operational

Sprint Release




Operational

Locations

For customer support, please chat with us on WhatsApp at https://wa.me/1800123150150. For product documentation, visit https://docs.ozonetel.com/.

History (Last 7 days)

Notification II Chennai location RCOM PRI is down || 4430215600 Degraded Performance

Incident Status

Degraded Performance


Components

India - Respective location PRI/SIP Trunk


Locations

CXHUB - India



June 24, 2026 6:23AM IST
June 24, 2026 12:53AM UTC
RESOLVED

Telco Name: Reliance, Location: Chennai The SIP Trunk is currently stable, impacted DID series: 9144302XXXXX Thank you for your cooperation.

June 23, 2026 11:24PM IST
June 23, 2026 5:54PM UTC
IDENTIFIED

Telco Name: RCOM PRI, Location: Chennai The SIP Trunk is currently down, impacting the DID series: 914430215XXXX To ensure uninterrupted service, please route outbound calls through the available alternate/backup/fallback Telco DID until the issue is resolved. We will provide further updates as needed. If you are not using this DID series, please disregard this message. Thank you for your cooperation.
Notification II Bangalore Location CCPL TATA Sip trunk is down || 8065190500 Operational

Incident Status

Operational


Components

India - Respective location PRI/SIP Trunk


Locations

CXHUB - India



June 24, 2026 6:10AM IST
June 24, 2026 12:40AM UTC
RESOLVED

Telco Name: TATA, Location: Bangalore Telco Name: Reliance, Location: Chennai The SIP Trunk is currently stable, impacting the DID series: 918065190XXXX Thank you for your cooperation.

June 24, 2026 12:38AM IST
June 23, 2026 7:08PM UTC
IDENTIFIED

Telco Name: TATA, Location: Bangalore The SIP Trunk is currently down, impacting the DID series: 918065190XXXX To ensure uninterrupted service, please route outbound calls through the available alternate/backup/fallback Telco DID until the issue is resolved. We will provide further updates as needed. If you are not using this DID series, please disregard this message. Thank you for your cooperation.
Chennai location RCOM PRI is down || 4430215600Service Disruption

Incident Status

Service Disruption


Components


Locations

CXHUB - India



June 23, 2026 11:02PM IST
June 23, 2026 5:32PM UTC
RESOLVED

Telco Name: Reliance, Location: Chennai The SIP Trunk is currently stable, impacted DID series: 9144302XXXXX

June 23, 2026 3:25PM IST
June 23, 2026 9:55AM UTC
IDENTIFIED

Telco Name: Reliance, Location: Chennai The SIP Trunk is currently down, impacting the DID series: 4430**** To ensure uninterrupted service, please route outbound calls through the available alternate/backup/fallback Telco DID until the issue is resolved. We will provide further updates as needed. If you are not using this DID series, please disregard this message. Thank you for your cooperation.
Notification II Bangalore AIRTEL SIP trunk down || 8046181200Service Disruption

Incident Status

Service Disruption


Components


Locations

CXHUB - India



June 20, 2026 6:04PM IST
June 20, 2026 12:34PM UTC
RESOLVED

The SIP trunk is now operational. DID series: 9180461XXXX

June 20, 2026 4:58PM IST
June 20, 2026 11:28AM UTC
IDENTIFIED

Telco Name: Airtel, Location: Bangalore The SIP Trunk is currently down, impacting the DID series: 9180461XXXX To ensure uninterrupted service, please route outbound calls through the available alternate/backup/fallback Telco DID until the issue is resolved. We will provide further updates as needed. If you are not using this DID series, please disregard this message. Thank you for your cooperation.
Mumbai TATA SIP Trunk is getting packet loss 22653*****Degraded Performance

Incident Status

Degraded Performance


Components


Locations

CXHUB - India



June 20, 2026 4:46AM IST
June 19, 2026 11:16PM UTC
RESOLVED

Telco Name: TATA, Location: Mumbai The SIP Trunk is currently restored, impacting the DID series: 9122653***** Thank you for your cooperation.

June 19, 2026 1:34PM IST
June 19, 2026 8:04AM UTC
IDENTIFIED

Telco Name: TATA, Location: Mumbai The SIP Trunk is not down but the below DID Series are experiencing an outbound call connectivity issue. Mumbai DID Series 22653***** Please use an alternate/backup/fallback Telco DID for outbound calls.
Notification II Mumbai location multiple Airtel CCPL trunks are down || 1600113815_1600113795_1600113845 | Degraded Performance

Incident Status

Degraded Performance


Components


Locations

CXHUB - India



June 20, 2026 2:06AM IST
June 19, 2026 8:36PM UTC
RESOLVED

Telco Name: Airtel, Location: Mumbai The SIP Trunk is currently Restored, impacting the DID series: 160011XXXX Thank you for your cooperation.

June 20, 2026 1:46AM IST
June 19, 2026 8:16PM UTC
IDENTIFIED

Telco Name: Airtel, Location: Bangalore The SIP Trunk is currently down, impacting the DID series: 91160011XXXX To ensure uninterrupted service, please route outbound calls through the available alternate/backup/fallback Telco DID until the issue is resolved. We will provide further updates as needed. If you are not using this DID series, please disregard this message. Thank you for your cooperation.
Notification || Mumbai location|| Multiple Airtel trunks are down || 2246267500 | 1409716478 | 2244531760 | 2245749000 Degraded Performance

Incident Status

Degraded Performance


Components


Locations

CXHUB - India



June 20, 2026 1:59AM IST
June 19, 2026 8:29PM UTC
RESOLVED

Telco Name: Airtel, Location: Mumbai The SIP Trunk is currently restored, impacting the DID series: 912246XXX | 140971XXXX | 224453XXXX | 224574XXXX Thank you for your cooperation.

June 20, 2026 1:40AM IST
June 19, 2026 8:10PM UTC
IDENTIFIED

Telco Name: Airtel, Location: Mumbai The SIP Trunk is currently down, impacting the DID series: 91 224626XXXX,911409716XXX,91224453XXXX,91224574XXXX To ensure uninterrupted service, please route outbound calls through the available alternate/backup/fallback Telco DID until the issue is resolved. We will provide further updates as needed. If you are not using this DID series, please disregard this message. Thank you for your cooperation.
Notification II Ozonetel Chennai Vodafone sip trunk is down|| 4471645600Service Disruption

Incident Status

Service Disruption


Components


Locations

CXHUB - India



June 18, 2026 6:59AM IST
June 18, 2026 1:29AM UTC
RESOLVED

Telco Name: Vodafone , Location: Chennai The SIP Trunk is currently stable, impacted DID series: 914471645XXXX Thank you for your cooperation.

June 18, 2026 4:05AM IST
June 17, 2026 10:35PM UTC
INVESTIGATING

Telco Name: Vodafone , Location: Chennai The SIP Trunk is currently down, impacting the DID series: 91447164XXXX To ensure uninterrupted service, please route outbound calls through the available alternate/backup/fallback Telco DID until the issue is resolved. We will provide further updates as needed. If you are not using this DID series, please disregard this message. Thank you for your cooperation.