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Operational

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India - Respective location PRI/SIP Trunk

Locations

CXHUB - India



October 18, 2024 2:38PM IST
October 18, 2024 9:08AM UTC
[Investigating] Dear Customer, Unsolicited Commercial Communications (UCC) are communications, made via voice calls or SMS, to subscribers without their consent or willingness. To curb this menace, Telecom Regulatory Authority of India (TRAI) issued the Telecom Commercial Communications Customer Preference Regulations, 2018 (TCCCPR-2018). It mandates that all entities who wish to send commercial communications to their subscribers (Transactional, Service, Promotional) should comply with prescribed regulatory directions. Key regulatory requirements (for Voice communication) include: 1. Registration on DLT: Both Principal Entities (PE) and Telemarketers (TM) must register on the Distributed Ledger Technology (DLT) platform to send commercial communications via voice calls or messages. 2. Use of 140: The '140xxx' series is designated for promotional. All promotional voice communication should happen via “140xxx” numbering series with recipient’s consent. 3. Fixed line or mobile number: 10-digit fixed line or mobile numbers should not be used for promotional calls, either directly or through intermediaries such as employees, DSAs, BPO partners, or call centres. 4. Registration of Headers and content template: Mandatory registration of headers and content template with Telecom Service Providers (TSPs) for all commercial communications. 5. Consent Requirements: Entities must obtain Digital consent from recipients before initiating commercial communication and provide an opt-out (revocation) option for withdrawal facility. Once opted-out, no further commercial calls or SMS should be made to the subscriber. To ensure seamless compliance and avoid any disruptions in your communication strategies, please review the guidelines or visit TRAI website. Non-compliance with the regulatory requirements will result in the disconnection of all voice resources & blacklisting across TSPs under TCCCPR regulations as per TRAI press release (PR No-49 of 2024) & directions published dated 13th Aug’24. We appreciate your immediate attention and adherence to these compliance requirements. For any further queries or assistance, please connect with your Account Manager.

India - Agent Portal




Operational

India - Admin Portal




Operational

India - Dashboard Portal




Operational

India - Report Portal




Operational

India - Respective location PRI/SIP Trunk




Operational

India - CALite




Operational

International - Agent Portal




Operational

International - Admin Portal




Operational

International - Dashboard Portal




Operational

International - Report Portal




Operational

International - Respective location PRI/SIP Trunk




Operational

Locations

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